Frequently asked questions

Q1: How do I order products from your store?
Browse our catalog, click "Add to Cart" for desired items, then proceed to checkout to complete your purchase.

Q2: Is my payment information secure?
Yes, we employ bank-level encryption and real-time fraud detection to protect your sensitive data.

Q3: When will my order ship?
Orders placed before 2 PM EST are processed the same day. You'll receive a shipping confirmation email with tracking details.

Q4: Can I monitor my delivery progress?
Absolutely. We'll send you a tracking link via email as soon as your package is dispatched.

Q5: How are shipping rates determined?
Shipping costs are calculated based on your delivery address, package weight, and selected shipping method at checkout.

Q6: Will all items in my order ship together?
For faster processing, we may split orders into multiple shipments when items have different availability.

Q7: What's your return and refund policy?
Enjoy free returns within 30 days for a full refund or exchange. Store credit is available for up to 180 days.

Q8: How should I handle free promotional items when returning products?
If the free item was part of a limited-time promotion, it must be returned. Otherwise, its value will be deducted from your refund.

Q9: Can I make changes to my order after it's been placed?
Unfortunately, we can't modify orders after submission. Please consider returning unwanted items instead.

Q10: Need help with your order?
Reach out to our support team at fairfaxdirk50967@hotmail.com or explore our comprehensive FAQ section.